Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but we do not accept international credit cards at this time.
Shipping Carriers
FedEX
UPS
USPS
Price Matching
South Texas FTA does not price match competitors but will honor our advertised prices on Froogle.com. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Combo Specials
Combo Specials are offered by South Texas FTA as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). South Texas FTA cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within TEXAS will be charged applicable sales tax according to your area's tax rate.
Product Testing
South Texas FTA, like other e-commerce stores, ships items in the condition they were received from the original manufacturer/distributor or reseller. South Texas FTA does not conduct product testing before shipping any merchandise, unless otherwise specified within the individual products.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. The items must be in the original packaging void of any physical defects. In the case of receivers, the receiver must have the same serial number as the one shipped to the customer. These terms apply to all refunds. Most products are shipped with a refund/replacement /warranty guarantee period unless otherwise noted in the product listing. Customers must inform South Texas FTA of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
Physical Damage Policy
Physical damage to any product purchased at South Texas FTA will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. This does not include physical damage that may have occurred while in shipping.
Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Order status
South Texas FTA will keep you informed of your order status via e-mail. All tracking information will be emailed to your South Texas FTA ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Privacy
South Texas FTA respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from South Texas FTA are updates to any recent orders and/or returns or the monthly newsletter you signed up for.
Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 361-726-0421 during South Texas FTA hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
Third Party Software Notice We do not provide or condone the use of third party software. Using third party software may be illegal and void product warranty. Our satellite receivers are designed and intended for 100% legal Free To Air use only. We do not support or condone any signal piracy of any kind. Please ensure that you check your local federal laws in regards to satellite reception and its intended uses.
* Please note that all munufactorers of FTA receivers share this same stance when it comes to 3rd part software.
